Shipping & Returns Policy
We offer world wide delivery of all our products and free delivery in South Africa.
Courier companies do not deliver to P.O. Box address, so we request you to provide full street address with pin code / zip code and telephone / mobile number. Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. We do not ship the products on Sundays and public holidays as our logistic partner do not collect on those days. Once dispatching the order, if the order / product is returned to us because of incomplete address / wrong address then we are not responsible in such cases and we will not provide any refunds.
Shipping charge will be additional based on the weight of the selected item and delivery location.
Shipment and Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
VAT & Custom Duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict whether they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
What if any Delays
Times to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail. However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer refund to you for unfulfilled part of the order.
In case if you do not like the product which you received from Designer Emporium, you can send us back the item you have purchased in its original condition and packaging within 7 days. Please note that we are not accepting any returns for stitched clothing. We will issue 90% refund of product price. (10% will be Order Processing charges.) Customer will get refund back on his / her credit / debit card. It will take 4-6 working days to receive credit back on card once we issue refund from our side. The customer needs to first contact us through Contact Us page on web site before returning any product. If you will return the products before you let us know the same, then we will not provide any refund. You will be advised by email the address to send returns to.
Please read below points carefully before request for returns.
The customer needs to bear the shipping cost when returning the products. We will not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods. At any point of time the refunds will not exceed the actual value of the goods. Refunds would not be accepted for custom made / stitched clothing, including readymade stitched sarees. However we would accept returns if there is any faults from our end. Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same. In case of product return, we will issue refund once we receive the product back at our office. You can send us back the item you have purchased in its original condition and packaging within 7 days. Please note that we are not accepting any returns for stitched clothing.